Privacy Policy

How IC Roadside & Key collects, uses, and protects your information.

Last updated: April 6, 2025

Information We Collect

When you contact us through our website’s contact form or call request form, we collect:

  • Name — so we know who we’re speaking with
  • Phone number — so we can call you back to confirm your appointment or service request
  • Email address — for appointment confirmations and follow-up (optional)
  • Service details — description of the service needed and your location so we can dispatch appropriately

We do not collect payment card information directly. Payments are processed in person or via a third-party POS system at the time of service.

How We Use Your Information

We use the information you provide exclusively to:

  • Contact you to confirm your service request or appointment
  • Dispatch the appropriate technician or vehicle to your location
  • Send an appointment reminder or follow-up message if you opt in
  • Improve our services based on customer feedback

We do not sell, rent, trade, or share your personal information with third parties for marketing purposes.

Data Retention

We retain customer contact information only as long as necessary to fulfill your service request and any follow-up communication. You may request deletion of your data at any time by contacting us at the details below.

Cookies & Analytics

Our website uses minimal cookies. If Google Analytics is enabled on this site, it collects anonymized data about how visitors use the site (pages viewed, visit duration, device type). This data does not identify you personally and is used only to improve site performance and content. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

We do not use advertising cookies, retargeting pixels, or behavioral tracking technologies.

Our website may contain links to Google Maps, review platforms, or other external sites. We are not responsible for the privacy practices of those third-party services. Please review their privacy policies separately.

Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our site, please contact us so we can remove it.

Your Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of any marketing communications

Privacy Contact

For privacy questions, data requests, or to report a concern, contact us at:

IC Roadside & Key
Mobile Service — Iowa City Area
Iowa City, IA 52240
Phone: (319) 963-2108
Email: info@icroadsidekey.com

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date. Continued use of our website following any changes constitutes acceptance of the updated policy.